Amazon India — complaint : non delivery of order leading to loss .

Complaintof : non deliuvery leading to loss.
From: kantak .P.M
office address ; anusuya apartments, g-f-3, borda-margao-goa-india.Cell [protected].
14th nov 2017.

To the sales manager,
amazon .In,
subject complaint : non delivery of order leading to loss .
Dear sir, i have placed order for two items becaise your site promised that it will be delivered at the same time in two days time.
“ordered on 4 november 2017 order#[protected]”
item was rudra wrist band and k7 anti virus software total value of
.
“order summary
item(s) subtotal: 1, 722.00
shipping: 50.00
total: 1, 772.00
promotion applied: - 50.00
grand total: 1, 722.00”
however the delivery boy only brought one item, i.E the rudraksh bracelet. Which i paid for andaccepted.The other item was not brought.You can check my account with amazon, and all my purchases has been bought on cod basis. I have been very prompt and co-operative with amazon and given lot of business.
Despite me informing to amazon that my office is closed on saturday and sunday . Delivery boy calls me on sunday and informs me on 11/11/2017.That he has brought the said parcel, i informed him to give delivery on working day which is monday.13/11/2017.
No delivery ……so i called several times on different days and times to amazon chat.
I communicated my difficulty via chat to mr vinay, miss prachi, and another guy and all gave standard stock replys and did nothing to help me. Promising to deliver today…today …today !
due to my belief that amazon .In is very reliable and will solve my problems and as consientious customer, i did not purchase the soft ware from else where.
Since my k7 antivirus had expired, i needed the order urgently which you have failed to deliver, subsequently my system crashed due to virus from net and i have to pay computer repairs of rs 2000/- two thousand for which i feel amazon is responsible!
from 4th nov 2017 to 14thnov 2017 its exactly more than 10 days and you had promised delivery in two days!
i kindly request you to reimburse me for computer repairs for which i can submit bill .Or alternatively compensate me with free delivery of k7 virus.
With kind regards kantak.P.M
goa-india.
14th nov 2017