Amazon India — complaint on amazon pay emi online transaction fraud with capital float

My name is dinesh kumar chautapalli. I’m the victim of online fraud through amazon pay emi and i would like to explain and give a complaint on it.
On 29th june 2019 saturday i got a call from capital float team states that you have a loan emi pending with amazon pay emi. At that moment i was shocked and explained to them that i haven’t purchased anything on amazon.in

Further capital float team states that on may 11th, 2019, an amount of rs 55471 /- shopping has been done through my amazon account on the name of deepak parmar. And i realized that something went wrong with my amazon account. They informed me to raise a complaint with amazon team and as well as to file a complaint.

I made a call to amazon support team on 29th june 2019 and explained the whole thing that has happened, and i came to know that my amazon account has been hacked.

Myself without knowing all this thing had happened, when i casually tried to login into my amazon account in the month of may 2019 it showed me an error states that incorrect email or password. And then i tried to reset my password again there was an error states that you don’t have an amazon account with this email id ([protected]@gmail.com). I thought it might be any technical error and i left it for a couple of days.

Later on, may 28th, 2019 i tried to login into my amazon account and the same previous error repeated. And then i decided to signup with my same credentials using [protected]@gmail.com as my email id and +91 96xxxxxx96 as my phone number and the account has been created on may 28th, 2019. But i was unable to access my past orders, addresses, and payment methods. And at that moment i don’t know regarding my account hack and i logged out of my account by thinking there might be an error again.

I request to consumer complaints team, to get me out from this online fraud and do a needful justice on this issue. And i would like to provide all the information and required documents for speedy justice.

My name with amazon.in : dinesh kumar chautapalli

My registered email id with amazon.in : [protected]@gmail.com

My registered phone number with amazon.in : +91 96xxxxxx96

Place of fraud : online at amazon.in

Payment method : amazon pay emi
Account number
Kor18e[protected]

Loan lending partner : capital float

Approved loan amount : rs 60, 000/-

Hackers name : deepak parmar

Hacker’s email id : [protected]@gmail.com

Hacked / fraud amount : rs 55, 471/-


As per my knowledge, i have provided all the required with this complaint and i am looking forward to justice.
Thanking you.

Yours sincerely,
Dinesh kumar chautapalli.