Amazon India — complaint regarding bad delivery system of amazon

Address:

Faridabad, Haryana, 121009

Respected concern person.
Warm greeting

Its is regarding quite ridiculous, irresponsible behavior showed by amazon delivery system. I have placed an order through amazon 2 times but not even received for one time. And the reason being for both times are same. The (Deliver person) updated wrong status that the concern person refuse to receive the order but the truth is they don't even call me to inform that they arrive to deliver order. Are we fool?
And i faced the same situation both the times.
Order details:
First time when i placed order (#[protected], date was 26 feb, 2018 & the mail i have received that order is out for delivery dated 01 march, 2018, mail received mentioned status: refuse to receive (Which is not done by me) dated 02 march, 2018
Second time when i placed order (#[protected], date was 07 march, 2018 & the mail i have received that order is out for delivery dated 14 march, 2018, mail received again mentioned refuse to receive (Which is not done by me) dated 16 march, 2018.
It is a bull-# delivery system of amazon. It's my humble request to you to please take a strict action against them.