Amazon India — complaint regarding irrelevant questions asked by customer care representative to unlock my account

Address:

3217/18 Gali Charan Dass, Hauz qazi, 110006

I use amazon with various email ids

[protected]@gmail.com
[protected]@gmail.com
[protected]@gmail.com

I didn't remembered the password when today i
Try to login after around 1month to buy something in urgency
After clicking on forgot password, the new page asked me to mention email-id or mobile no. To get otp. After filling in the correct otp that i got on my phone and email id the page asked me for my debit card expiry date.
(Please explain how can u ask for any detail about my debit card for logging in)

There are no websites with such a ridiculous interface to check the authenticity of the client.
With today's technology it's very easy to change password anytime.
One just need to have access to his/her registered email id and mobile no.
Even a banking facility don't ask questions like u ask for unlocking the account.

Since i had lost my debit card, i didn't know the expiry date.
So i called your customer care representative who asked me the following details
Name (removed)
Mobile no. (removed)
Are you calling from the registered mobile no. (Yes)
Email id ([protected]@gmail.com)
Address (3217/18 gali charan dass, hauz qazi delhi-110006)

Then he transfer the call to other representative who asked me the same details again to verify me.
Even after answering all these question correctly, she asked some details from me which no one can remember.
She asked me the following details
Is there any amount in your amazon account (Yes but i didn't remeber)
What had u purchased last time (Some t shirts and jeans)
Then she asked me to tell her the exact details of the purchase and balance amount in your account

Now how is it possible for a human to remeber all this for 1-2 months
Isn't it too much to verify if i am the right person
She could have asked for the otp sent to my email id or mobile no. She can even sent me the link at my email id to unlock the account.
Isn't it enough to verify, if i can access the email id and registered mobile number. With the access of these two, anyone can change any password easily. But u r asking the details about my last purchase that i had months back.

It's not about account security it's about wasting my 1 hour time just because of your old school technology and interface.
Now to unlock all 3 accounts, i need to waste 1-2 hrs. Talking to your representative and then writing such long emails

Please help me logging in as soon as possible and try to upgrade your interface so that u don't ask such irrelevant questions to the customer and waste their time.