I hope this email finds you well. My name is Manoj B, and I am writing to bring to your attention an issue I have been experiencing with a recent online purchase. I believe that my situation warrants the intervention of the consumer forum, and I am seeking your assistance in resolving this matter.
On Nov 10, 2023, I placed an order with Amazon.in for the OPPO Enco M32 Bluetooth Headset. The order confirmation number is[protected], and the expected delivery date is November 14, 2023. I have not received the product; however, the status has been updated to delivered. I had raised a complaint on November 14 for an undeliverable product and was asked to wait till November 19, 2023. Today, when I called the customer team, they updated me that product has been delivered and there was no mistake between delivery and Amazon, so no refund or new product will be delivered.
To confirm, I received a big box along with other products on Nov 14. The box was tampered with and re-tapped with a cellotape. The delivery guy denied opening the box until I shared the OTP.
He threatened me to share the OTP; otherwise, this package will be returned and no refund will be issued as the customer denied collecting the packet.
I have made several attempts to contact the company through their customer support channels, including phone calls and chat. However, I have not received any satisfactory response or resolution to my concern. The lack of communication and the failure to deliver the product within the specified timeframe have caused significant inconvenience and frustration.
I have exhausted all available channels to resolve this matter directly with the company, and I believe that the consumer forum's intervention is necessary to ensure a fair and timely resolution.
I kindly request that you investigate this issue and take any appropriate actions to assist in the resolution of my complaint. Your prompt attention to this matter is greatly appreciated.
Thank you for your time and consideration. I look forward to a favourable resolution to this issue.
Cost of the product INR 1499
Contact me on [protected]
Email Id : Manu.for.us.[protected]@gmail.com
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