[Resolved]  Amazon India — Complaint regarding wrong pickup made and not authorised by customer to lift verification of return pickup

Hello, My name is Atriya from Amazon India leadership team . This mail is to confirm about our conversation regarding the return of Lifekrafts Anti Fatigue Floor Mat Thick Perfect Kitchen Mat, Standing Desk Mat. Comfort at Home, Office, Garage 52x100 cms (Grey), As discussed once the item is picked up we can not return back the item, As per your information we understand a different item which do not belong to amazon was picked up and the refund amount is issued is against the value of amazon item only, unfortunately we will not be able to issue any additional amount and also unable to return the item which was picked up. I understand one of our previous associate Naina promised you that she is raising a request to return back your item on 26 th August 2023 call, i will listen to the call recording and raising a coaching feedback request against her wrong commitment, and you have spoken to Nandini previously on 22nd August who created the return without a verification as a wrong item. Thank you for your patience and co - operation Warmest regards, Atriya Amazon.in