Dear Amazon Customer Service,
I hope this email finds you well. I am writing to file a consumer complaint regarding a recent purchase I made on Amazon India with the order number[protected]. I received the product, a G Shock watch, on July 12, 2023, and upon inspection, I have identified several quality issues that lead me to believe that the product is a duplicate, not a brand new item as advertised.
I am extremely disappointed with the product I received, and I have been unable to raise a return request on the Amazon app due to technical issues. Additionally, I have tried contacting the Amazon India customer service team multiple times to seek assistance with initiating the return process, but unfortunately, I have not received any response from them for over five days now.
The issues with the product are as follows:
Missing Bluetooth Function: The G Shock watch I received does not have the Bluetooth functionality, which was explicitly mentioned in the product description on Amazon India's website. This missing feature significantly affects the usability and performance of the watch.
Incomplete Specifications: Furthermore, the watch lacks other specifications that were clearly advertised on the Amazon product page. It is evident that the product received does not match the features and qualities promised in the listing.
Doubts on Authenticity: The overall quality and build of the watch raise doubts about its authenticity as a genuine G Shock product. The materials used and the construction do not align with the high standard of excellence expected from the brand.
As a concerned customer, I am seeking your urgent attention to address this matter promptly. I kindly request you to facilitate the return process for the defective and duplicate G Shock watch and arrange for a full refund of the purchase amount.
Please acknowledge this complaint at the earliest and provide me with a resolution within a reasonable timeframe. I believe in Amazon's commitment to customer satisfaction, and I hope that this issue will be handled with the utmost care and professionalism.
To assist you in resolving this matter, I have attached photographs of the delivered watch, clearly indicating the missing features and the discrepancies with the product description. I am also prepared to provide any additional information or evidence required to support my claim.
I trust that Amazon India will take immediate action to investigate and rectify this situation. Your cooperation in resolving this issue is highly appreciated, and I look forward to a satisfactory resolution.
Thank you for your attention to this matter.
Sincerely,
jagu Tarun
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