Amazon India — courier not delivered at the right time & the right place

Address:

Thiruvananthapuram, Kerala

As on 17th march, 2 parcels had arrived at the DTDC courier office at VARKALA in the evening. The staff was reluctant to deliver it at my residence, even after 24 hours.They were very irresponsible when I called them repeatedly, so we had to go and collect it from the office.The office staff was very rude & adamant, even after complaining to the manager in charge. We are yet to receive 3 more parcels this week...Please take action immediately.