Amazon India — Crocodile 304 SS double bowl handmade sink with tap hole

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I first ordered this product on 25t hApril and received a defective product. I requested a replacement which was supposed to be delivered by April 29th but I never received that product. The Amazon Customer Support and Delivery team just kept saying tomorrow, tomorrow but that tomorrow never came. Finally I purchased the similar product from market and asked for a refund. The refund did not happen ever. Finally one of the so called "senior leadership team member" Shivani told me that the product will be picked up for sure by 9th and if the pickup does not happen till 11th I will be issues an advance refund. Its end of day 15th May, the pickup guy never arrived and now Amazon is refusing to refund me my money saying I have refused pickup.