Amazon India — customer care and courier partner of amazon

Address:	Sonbhadra, Uttar Pradesh, 324001
Website:	www.amazon.in

I'm facing immense issues with orders and delivery. The customer care is very in-cooperative and are not able to solve issues. I had made various complaints to them they have not addressed a single complaint yet. When i mail them or chat to speak to higher authority who can understand the issue. They are not taking up my complaints. If i'm reviewing about them they are blocking my genuine reviews. The courier person who come for delivery and returns, are very unprofessional. They call me like a stalker. Also there is a time fixed for return but they don't follow it. And throw tantrums to pick it up at their own convenience or cancel the delivery or return. I want that they should address my complaint against order#[protected] and order#[protected]. And also be transparent about the refund. Non of my refunds have been shared by them when i asked them about the transaction id which bank mentions on statement by which one can check the refund has been made successfully. I wasn't shared this and it was confusing for me guess which refund was by amazon. Also i came to know many of my refunds has not been given yet for last yr. Purchases. The customer care says they are not authorized to share. So i asked them to talk to their finance department but they didn't solve my issue till date. Its been 5 months. There is no complaint address mechanism for customer care. I'm very much tortured by them. I want satisfactory solutions for all my problems.