Amazon India — customer service bad sohana

I was a prime member of amazon, but i cancelled my prime membership only because of sohana your agent.
I called to inquired about my order status, she mislead me and told me our delivery boy could not deliver your order because he met with an accident???
Misleading information, false information??? Why???

After that she disconnect my call and never call me back

Later, i called back again and i spoke with vidya in an escalation team, she said there is no such update we receive from courier team that their agent met with an accident.

I am writing this on twitter to make a formal complaint against suhana

I called on 23rd august or 22nd august.

This my email azhar. [protected]@live.com and number [protected] you can check call recording.

I lost my membership i lost my product only because of sohana.

I want to raise a formal complaint against her