Amazon India — Da tauscher discover 50 l s blue rucksack

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Amazon india

Hi.. Dis is satya prakash singh n my order no is[protected]. And i have received the product on 13july but n the bag is damaged and when i placed a request to return. I have been told that they can't pick up d bag as this family is not available. I have to go n courier the same. And if the same problem was der why i have been given with the damage product.
I want the product to be collected from my place as m nt going to post it and want the money to be credited in a day. Or else i'll be writing to consumer court.

If the pick up facility is not available why the he'll i have been given with damaged product.

I want some one to contact me on urgent basis and money to b refunded.