Amazon India — Damage laptop receve after complain 4 tymes

Address:

Rampur , Po Rampur Bhatpara W.B. 743249

Respected Sir,
I bought a (Refurbished) Lenovo ThinkPad 7th Gen Intel Core i5 from amazon, 12th January after receiving this product when I want to turn on its showing that " the hard disk corrupted " so ultimately my laptop is damage.
After that I raise a return complain they called me ask me what is the problem so we discus about it and they told me ok we will return it and you will get your money back.
After 2 days one guy called me and asked me about my return after that told me we are not receiving any electronic item for amazon so you plz cancel it.
then again I called to customer care and again the raise return prosses and told me sir we will take it from you within 3 working days.
But again missed it and amazon told we will do an investigation and after 31 we assure you that we successfully return it and solve this problem.
today again I called them I ask what about my laptop again they says it will take 72 hr.
so sir plz help me to receive my back.