Amazon India — damage of boat rockerz 261 sports wireless earphones (jazzy blue) and it is within the warranty period

Address:NTTDATA, GDS, Tower E, Global Village, RV Vidyaniketan, Mailasandra, Bangalore, 560059

Complain details:

I have ordered and received boat rockerz 261 sports wireless earphones on aug 13 2019 and after 2 months the outer part of the earphone has damaged but it is working fine. Since it is within the warranty period, i would like to get it replaced. Attached the photos of earphone, invoice and warranty. Kindly let me know if any other information required.

My order details:

Product : boat rockerz 261 sports wireless earphones (Jazzy blue)
Order placed: 8 august 2019
Amazon.in order number:[protected]
Order total: 1, 299.00
Delivered 13-aug-2019

Contact:
Name: arunraja r
Mobile: [protected]
+4 photos
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Amazon India customer support has been notified about the posted complaint.
Nov 04, 2019
Updated by 8344655980
can you please let me know, whether i will get repalcement or refund?
Complaint comments 

Comments

Refund is not credit in my account.
Which was refund by amazon in my account.
₹6199 and ₹100
Tatal ₹6299

Sir,
My amazon pay balance rs/80 the lekin kuch hi samay me yah rs autumatic cut ho gaye.so mujhe mera pay bal.wapas dilwaye

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