Hello
I've purchased this laptop from amazon on 14th may 2025
order number:[protected]
the order delivered on 16 may 2025 and the shipping box was damaged and delivery person was in hurry and left soon after delivering the parcel. as I opened the parcel and checked all item this laptop I received was not working so I complaint about this and amazon said to connect with Dell, they can't help in this matter. so I connected with dell and they said they can't replace the product and can only repair the product. again I connected with amazon and they denied and said only dell can help and asked to collect DOS certificate, to which dell associate denied to give and said they don't have authority to provide any kind of DOS certificate.
Then on 17 may 2025 I reached out to Dell service center in Delhi, Kamla Nagar, they said the same thing about product that is only repair can be done that too only if part get available in 2-3 weeks and nobody in all India can replace the whole product only repair can be done.
again I tried amazon customer services and somehow they created my return for 20th may 2025 to be pick- up date of the product.
On 20 may 2025 no-one contacted me or visited to collect the product so I reached out to the delivery team and asked when will they pick up said product to which they clearly denied and said they will not pick up and asked me to contact customer service.
so I reached out to the ACS team they re-scheduled the return for 21 may 2025.
On 21 may 2025 no one came to pick up the said product. I reached out to the delivery person again and they said some other person will come and collect the item to which I waited but no one came.
On 21 may 2025 Again, I reached out to amazon customer service and they created some enquiry investigation for the said product and told me to wait and reach out to them on 26 may 2025.
On 24 may 2025 they created another return pick-up to be scheduled for next day that is 25 may 2025. I reached out and asked if someone will seriously be coming to pick up the product to that the ACS executive said if they pick up the product than that is well and good if not than u should reach out on 26 may 2025
On 25 may 2025 Again, no one came to pick up the product and another pick up was created by ACS for 26 may 2025
When I objected to wait any longer they said you have to wait there is no other option available at the time and I asked to connect me with their senior and after many request they did and I was connected to their super special team leader and they listened to my issue and assured me that the product will be picked up on 26 may 2025 no matter what if not picked up than your refund will be initiated at any cost. To which I get some relived and asked him to personally take up the case and do the needful.
On 26 may 2025 no one came to pick up the product again.
When I reached out to the ACS they told me that the return pick up is rescheduled for 27 may 2025 and I should wait another day for the product to be pick up.
and I'm frustrated and been harassed to my end point I can't wait any longer as they re only tossing me around and ignoring the issue
I want serious action to be Taken against them, that is as follows:
1. :- the Amazon India
2. :- Seller Clicktech Retail private limited
3. :- ACS ( Amazon Customer Services)
4. :- Delivery team
Kindly look into the issue and provide me the solution to the earliest
regards
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