Amazon India Complaints & Reviews

Hello,
My order id[protected]
Recently I received an email stating my account is restricted to digital purchases. Wherein I never had any refund request?

I did requested for a return this month that too of Rs 200/300 and neither I have any other account.

Then why such harrassment? Whenever I am placing any order it's getting cancelled without any reason and all I am getting is the same...

Dear sir I have purchased kurti from amazon on 1 september 2024 and I have return this and pick up is done on 13 september 2024 and the order on order#[protected] and the amount is 2498 rupees and the customer said the parcel is loss and after that the customer said that I have said they recieved wrong product from me but I have send what I have recieved and the pick up boy also refused to poick up my coll and I have called so many times to amazon customer care and they didnt giv e my refund and they also refused to send that parcel back and it 20 days I was calling custoner care but they said same answer and my amazon paylater account is bloced and paylater is calling me 10 times a day and customer care rejected my call now I am requsting you to plz initate my refund and look this matter and talk to your investigation team plz I am humble requst you to please help me for this suitation I will my mail id and my contact no u can reach me easliy u can talk to me with this matter [protected]@gmail.com [protected]

Order placed
10 September 2024
Total
0.00
Ship to
Medicell
Order #[protected]
View order details Invoice
Return request approved
The seller has approved your return request.

ERH India Analog Voltmeter (0-300v) 65mm Ac for Home, Monitor Panel Indicator, Stabilizer Analog Volt Meter Square Type Analog Voltage Meter AC 0 to 3...

Date of Incident: 30/09/2024
Order Number: #[protected]
Product: Crucial T500 500GB Gen4 NVMe M.2 Internal Gaming SSD, Up to 7200MB/s, Laptop & Desktop Compatible + 1mo Adobe CC All Apps - CT500T500SSD8

Description:
I returned the correct product but have been informed by Amazon that the wrong product was received. This may have occurred during the pickup process. I have provided tracking details and other relevant documentation to support my claim.

Desired Resolution:
I request a refund for the product returned, as I have fulfilled all return requirements.

Hi

Amazon RMN[protected] Registered E Mail [protected]@hotmail.co.in

This is to formally raise a complaint that I have ordered an Water Purifier on 26th September 2024 which was supposed to be Delivered on 28th September 2024. When the Delivery person arrived the Package was in full open condition and the accessories carton box was damaged. From the look of it I could make out that either it was a Refurbished one or a demo piece and rejected the Delivery and the Person has taken away the parcel. thereafter there was no response neither a fresh piece was delivered nor the refund initiated.

I have already taken with my Credit Card Bank raising a dispute of non delivery and they told that the Merchant has to raise a Credit Note in order for them to reverse the Charges.

Request you to do the needful

Regards
R. Venkat Ramanan
V. Chitra

I placed a order in Amazon, order number is[protected], i ordered Voltonix portable fan but they supplied ROHSCEFC company with no cable, led is not working. I returned the order again they gave me wrong product with out testing the product.

I have order IBell vacuum cleaner from amazon. The product was damaged so I have opted for return of product. The devlivery boy came to pick the product for return but the package was large and he cannot carry it on his bike so he reschedule the return and given false information to amazon that the package was not ready. Second time no execute cane to pick the package and again the same reason I got from amazon that the package was not ready. The package was again reschedule third time on 12/10/2024 for pickup. The third time also no execute came to pick the package. I also called the customer service executive but they do not have any information why the agent did not came to pickup. Now the pickup is scheduled again on 15/10/2024 as mentioned by the service person on call but again the same thing happened.
No one talks on customer care properly and the call was disconneted by the service executive.

I, a Prime member of Amazon India, am filing this complaint due to a failure in the delivery of my order and the extremely poor customer service I have received throughout this process.

1. Order Not Delivered: On 5th October 2024, I placed an order, expecting Prime-level delivery service. On 6th October 2024, the delivery agent arrived but refused to deliver my product because the lift in my building was not working. Despite the agent being fully capable of delivering the product to my 3rd-floor apartment, he left without completing the delivery.

2. Multiple Unfulfilled Assurances: After contacting Amazon customer support multiple times, I was repeatedly assured the product would be delivered, but this did not happen. Despite being promised that action would be taken against the delivery agent, no update or resolution was provided.

3. Dismissive Specialist Team Response: After several calls, chats, and contacting Amazon via Twitter, I was connected to a customer service specialist on 13th October 2024, who rudely claimed that the product had been delivered, despite the fact that I have CCTV footage clearly showing the delivery agent leaving without delivering the product.

4. Unacceptable Customer Service: The customer service I received was unprofessional and dismissive. The specialist team insisted that their resolution was final and refused to take any further action, completely ignoring the evidence I provided. As a Prime member, this treatment is unacceptable.

I am seeking immediate action to deliver my product as originally promised, not a refund. I expect Amazon to honor their obligations and provide the service I have paid for.

I ordered a Vamas Women's Silk Padded Self Design Sleeveless Readymade Saree Blouse worth Rs 1349/- on 14th Sep 2024 and got it delivered on 20th Sep 2024
Unfortunately the blouse was tight so I placed an exchange request for a larger size.
I received the larger size on 27th September but this time the blouse has stitching issues so I placed a return order on 28th September. The delivery boy picked it up on 29th September. It...

Amazon shipped this order with amazon courier service and their own partner that is Amazon courier services was the carrier partner. This item was marked as delivered on 29th Sep at 06.18 pm. Immediately contacted Amazon helpline at 06.19 pm. They asked me to wait for 48 hours. On 1st Oct, after contacting them, they raised an internal investigation, of which they are not ready to share any details and nor they are ready to share proof of delivery.

Order Details
Ordered on 24 September 2024
Order#[protected]

Respected Sir/Madam,

I am writing to lodge a formal complaint against Amazon regarding a series of issues related to my recent purchase, which have caused me significant distress and inconvenience.

1. Damaged Product Delivery:
On [29/09/2024], I placed an order for [name of the product: e. g., whey protein] on Amazon. Upon receiving the delivery, I was shocked to find that the product was damaged/spoiled. This was highly unacceptable, given the expectations I have from a reputable platform like Amazon. I promptly raised a complaint with Amazon customer service and was informed that it would take up to 3 days to complete the internal investigation process. However, instead of a quick resolution, the issue has been further escalated unjustly, as detailed below.

2. Unfair Policy Violation Notice:
To my utter surprise, I received an email from Amazon shortly after raising the complaint. The email stated that my account had violated Amazon’s Conditions o[censored]se policy due to multiple refund claims for damaged items. This accusation is baseless and deeply troubling. As a loyal customer, I have made legitimate refund claims only when products were either damaged or defective upon delivery, which is entirely in line with the rights granted to consumers under Indian law.

3. Amazon’s Lack of Accountability:
I feel that Amazon is attempting to shift the responsibility onto me rather than acknowledging the poor quality of their product deliveries. Instead of resolving the issue at hand, I have been threatened with account-related consequences, which is not only unfair but also contrary to Amazon’s duty of care towards its customers.

4. Request for Immediate Action:
Given the above, I request your urgent intervention to:

Ensure that I am provided with a full refund or a replacement of the damaged product.
Investigate Amazon’s handling of my complaint and ensure that their unjust violation notice is retracted.
Ensure that Amazon adheres to consumer protection laws and addresses customer complaints transparently and fairly.
I am attaching the necessary documentation, including order details, communication with Amazon, and the email regarding the violation notice, to support my complaint.

I trust that you will take this complaint seriously and take appropriate action to ensure a fair resolution. Thank you for your time and assistance in this matter.

Details:
Order ID: [[protected]]
Product Name: [MuscleBlaze Raw Whey Isolate 90% (Unflavoured,
1kg) | Light & Clean Protein | Easy to Digest |
B01N1MZYEG (NUT5031-01)
HSN:21069099]
Order Date: [29/09/2024]
Delivery Date: [01/10/2024]
Amazon Account Email ID: [[protected]@gmail.com]
Yours sincerely,
Nithish Kumar
[Contact: [protected], [protected]@gmail.com]
[Address: Nithish
28/4a, karupparayan country chicken on maps,,
Palathurai, stud world clg road, kuttai opposite
thottam.
Madhukkarai, TAMIL NADU, 641105
IN
State/UT Code: 33]

I order Vinod Roma Stainless Steel Saucepot from amazon. It came under 10 days return policy. When i tried to return, nobody came to pickup. I raised pickup 4 times after each cancelation i had to call amazon customer care and they keep telling me it will get picked up next day. After 2 weeks of back and forth amazon told me they had done internal investigation about the issue and reached to a conclusion (which they cannot share) that they...

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't.
Order date
21-Aug-2024
Order #
[protected]
Order total
Rs. 593.38 (3 items)

I ordered a smartphone through Amazon. I received it on 3rd Sep. I was not at home so my mother accepted it. Usually online retailers deliver the smartphones and other expensive items with open box delivery and make a video for the same. But this time it was not the case. My mother asked the delivery guy for the same. But he took the OTP and just gave her that. I asked my mom to not open the package as I knew there must be some kind of issue with it because of the delivery guy behaviour. When I reached home around 12 midnight. I opened the box with my video camera on. The outer box seemed a little bit old but I did not make a huge deal out of it. Overall the phone seemed okay until I switched it on. As soon as I switched on the phone and restore my data with my google id. The phone started glitching. On the left bottom corner there was a screen glitch. At the same moment I initiated the technical support and asked for a phone checkup. The technician from Amazon was supposed to come at my place to check the phone. But he called me and asked for the phone pictures to check if it has been damaged or not. I shared the same on call. He asked me to do some trouble shooting still the phone was having issues. Also the phone overheats whenever I put it on charger. I told technician about it lagging, glitching and overheating even after doing basic troubleshooting. He told me that he would be creating a replacement order on return. I agreed to it because the phone was not upto my expectations. But then there was no updated of replacement order on amazon app and the technician was not picking up my calls. I called amazon customer service they told me that they would be escalating my concern to their investigation department as one of the accessory item was also Missing from the package (which was not my concern as I was focused on the defective mobile). They asked me to wait for five days. As the return window was going to expire, I asked the agent if I could still return the item for the replacement, she said yes I'd be receiving the refund or replacement even the return window is expired. In the mid of these five days I received an email from their specialist team that i can not receive any kind of help as my package was not DAMAGED. It was never damaged, it was defective. I contacted amazon, they asked me to wait until the 5 days are over. When the 5 days ended I contacted them and they told that my request has been rejected from their investigation team.
I know the reason why they rejected it because amazon customer service didn't share the whole concern. My concern was defective item and they kept me going back and forth. It has been ten days and still I have to use this faulty phone.
I got it checked with realme service center and they are saying that this product has been tampered by the seller (amazon). So they are asking for money and it is not sure if it will be working well. I have wasted 15, 500 rupees on a defective old item. Which works poorly. And amazon customer service has just kept me in loop without sharing any resolution or helping me out. Two agents promised replacement, made fals promises but still amazon fid not take any action for the same. Amazon is just here scamming people.

We asked to delivery boy to check the product which he is picking up.
He said yes this is right product.
Today we came to know he picked up wrobg product from home.
Now customer executive are saying as product picked up from ur end... u are responsible for it... but why.
Like this any delivery boy will take any product.
Who is responsible for this?
Till now I have not face such issue.. every time pick up men always check product image than pick the product.
Inspite of this when I said to returned that product... customer executive said its not possible... we are not asking money from the product which has been picked up... we r asking from product.. its not of small amoint its of costing 3500...
Due to delivery boy mistake I will not able to return that product to other social medial platform site... I have to bear loss of 3500... inspite of fact I dont like prpduct.
Still customer executive of amazon not agreeeing for reship of that product to me...
Solve this issue asap...
Order no[protected]

I ordered 4 bedsheets through amazon. The seller partner Rajasthani Print (contact no was not available in amazon app). Amazon delivered only 1 bedsheet rest three were not in the package.

Upon repeated follow up and complaint amazon is saying every thing was good hence there won't be any refund or sending missing items. They also refusing to help further and take any escalation. Customer care is denying to connect me with their supervisors. After that calls are getting disconnected stating server unavailable.

Looking forward immediate action.

I got an online job from Amazon online mall task platform and I was told to recharge to complete a task which I recharge 1000 which I did and completed the task and was ask to recharge 9578 again which I did and completed another task after that I was told to recharge 15100 to complete the last Task I and recharge it before i was now told to recharge 211700 which I don't even have so I loan in a bank to have that money still i did not get any penny . I had to seek answers to get my money back . They assisted me on steps to get my money back . You can also use teelegram to reach her @ Purnimabarik .Stay way from amazon task mall of any kind

Product got delivered in unsealed form on 21st August 2024. Make complaint to them over the call, they launched their supposedly internal investigation, which according to them 3 days. I on the other hand has to throw out the product because i couldn't use. They didn't told they will be picking it up or anything like that. Now since i couldn't return the product they can't return my refund as well. How pathetic of them. Usually with damaged product they do not pick up the said item. Now everytime, you contact them you will be hearing new new policies or rules from their end to puzzle or harass the customers for their money.

I returned an item over two weeks ago, but the tracking now shows it as "lost in transit." Despite this, I still haven't received my refund.
Thank you for your prompt attention to this matter....

Sarah from Amazon Task Mall reached out to me and stole about 7000 USD of my hard-earned money. Fortunately, I was able to contact Crypto House on telegram: octafexrecoveryexpert The money was refunded by them. Their assistance is available, but Amazon Task Mall won't reimburse you.