[Resolved]  Amazon India — dead on arrival laptop refund pending by amazon.in

Address:

Amazon India

Order 4669102. Asus zenbook pro duo i7h laptop purchased from amazon.in. Bill enclosed. Laptop delivered dead on arrival. They refused to refund only replace. They said enginerr will come n check. They gave me wrong engineer number and process was delayed. I chased them escalated n got the right number called engg myself n engg uploaded dead laptop report n confirmed laptop is dead. They had no stick for replacement. Again i cased amazon support to refund. Then they said they will pick up. I xhased them to pick up. They sneakily cancelled my laptop pickup from their backend. I called support they disconnected my call n said as i escalated they cannnot support me now. They refused to tranfer to their manager. Its been a week and they have not picked up the laptop. They are trying to delay so timeline will elapse. I send mails everyday but they have not yet picked up the dead laptop. Its a 2.5l laptop n i need my refund immediately.