Amazon India — Defective item received from amazon india

Address:	New Delhi, Delhi, 110065
Website:	www.amazon.in/gp/a-z-guarantee/help.html/ref=oh_aui_azs_o00_s00?ie=UTF8&orderID=171-1739465-9638

I purchased a Vatsla Women's Black Embroderied Border Work and pallu with Heavy Embroderied Blouse piece (blue Black Color vof-136) from amazon.In.Its defective item called to amazon customer care several times but always told me "sir tomorrow we will replace the product but still i haven't got any response from amazon.

Order Number:[protected]
Order Placed: 16 Feb 2016
Order Total: Rs.879.00

my mobile no. [protected]
Name shahid alam
email id [protected]@mexexhibits.com