Amazon India — Defective mi max prime delivered

Address:	122002
Website:	www.amazon.in

This the 5th or 6th time i am calling and writing to amazon. I have lost all faith in its services. Till date all the things efforts are done by me and i have not received any resolution. Let me explain you once again what exactly happen with me.

Day one (Saturday 22 october 2016):

I received a new mi max prime from your executive and i handed over my old phone under exchange program. I was very happy that i got a new phone but all my happiness turned into grief when i opened the box and realised that i have received a defective phone. Half of the phone's screen was not working. I immediately called amazon and made you guys aware of the situation. Amazon customer service agent tole me not to worry and told me that i will get replacement of the defective phone. They told me that a person will collect my phone and i will get a new phone from amazon.

Day two (Sunday 23 october 2016)

No-one came to pickup the phone, so i called amazon and found that no-one initiated the process from amazon. Since i did not had my phone so i was already loosing my business. I called amazon again and now they transferred my call to return and refund department. A lady archana answered my call from same department and told me that they will reverse pickup my phone and will refund the amount. (I recorded this call and i have all this on record) she also sent me a acknowledgement email for the issue.

Day three (Monday 24 october 2016)

No one came to pick up the phone, so i called again the amazon services and it was told to me that archana conveyed me incorrectly and there is no such process. They transferred my call to m a rahim from mobile department and this time rahim told me that a person will come to examine the phone and he will tell amazon about the state and then they will start the return and refund process. He also sent me an email stating the same. I received a message from ad-tvsets sender saying an engineer mansha ram will check my phone with number [protected]. However this number was not available. I tried calling him several times but number was not connected.

Day four (Tuesday 25 october 2016)

I called amazon again and told them to transfer my call to mobile team and also gave them the call ticket number but they simply refused to do so as this is not a process as per them. On insisting the guy to do so he stopped responding to my questions and left me on mute.

Till now i am without a smartphone after 4 days and have no information what is needed to be done. Each time a different story is told to me and still no phone is delivered. I have already received warnings from my office for not responding to my clients on time as i do not have access to my emails over phone. I am suffering a lot because of amazon poor service.