Amazon India — Defective product delivered twice. | |||||
I ordered a heater from amazon and it was delivered defective. Seeing that, I requested for its replacement and it was replaced. However the second time that they delivered, it was a used product which had cracks, rusts and worn out coils. In addition to that, the product could not even stand straight on the provided support panel. When I asked Amazon Customer Service, they did not give me a proper solution and denied to replace the product. They said that only refund can be done. I had ordered it via one day delivery on an urgent basis for someone very sick and in need of the item on extremely urgent basis. Amazon India has simply played with me by giving me all the troubles that I have to go through for replacing the product twice and getting such bad services. Here are the order details: Product - ORPAT OQH-1280 800 Watt Quartz Heater Date of purchase - January 04, 2016 Order number[protected] Amount paid - ₹1259.00 Extra charges for one day delivery - ₹100.00 Was this information helpful? | |||||
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When I asked Amazon Customer Service, they did not give me a proper solution and denied to replace the product. They said that only refund can be done. I had ordered it via one day delivery on an urgent basis for someone very sick and in need of the item on extremely urgent basis. Amazon India has simply played with me by giving me all the troubles that I have to go through for replacing the product twice and getting such bad services.
Here are the order details:
Product - ORPAT OQH-1280 800 Watt Quartz Heater
Date of purchase - January 04, 2016
Order number[protected]
Amount paid - ₹1259.00
Extra charges for one day delivery - ₹100.00