Amazon India — Defective/Wrong size product received

Address:	Bangalore, Karnataka, 560085
Website:	www.amazon.in

Amazon India delivered a wrong size product completely different from what was shown in the website. Return request submitted but Amazon won't receive the return request. Claim filed but rejected by Amazon as under.
"Hello,

We have closed this claim because the A-to-z Guarantee does not cover the problem that you reported.

The seller does not have to accept a return because this type of item cannot be returned. Although we understand your position, our A-to-z Guarantee does not supplement or replace a seller’s return policy"

Amazon say they assure buyer guarantee & say that the discretion to keep or return the products is absolutely in the hands of the customer but this is what they actually do.
TRUST LOST WITH AMAZON.
Please support in claiming my return request. I don't want to keep the product since it's quality & size is not as per the description mentioned in the website.