Amazon India — Delay in delivery for product even unsatisfactory replies from customer care

Address:

Ravet Pune

Hi, I'm Pooja, i am Amazon regular customer from past 7 yrs and almost completed 400 orders.
This time I have ordered Redmi K50i 5G (Quick Silver, 6GB RAM, 128GB Storage) mobile to gift for someone on 10 aug 2022 and expected delivery was on 15th aug 2022. But it got late though that parcel was with nearest hub from me delivery agent updated wrong status that he is not able to connect me.i waited for almost 4 days now still i am waiting for my parcel when I am contacting to support they are saying this issue is escalated and your parcel will come tomorrow by EOD but this happened almost 4 days regularly. I didn't get parcel .

This is very worst experience i ever had with Amazon . If i didn't get my parcel today I will surely raise online complaint against it.

No one is replying properly from Amazon.