Received a Carrier 1.5 Ton 5 Star Ac on 19th June via Order No:[protected].Installation done by carrier technician on 20th and confirmed that product is damaged. Contacted Amazon some day, they said we will consider the product damaged if our technician will confirm it after visiting it.A technician was scheduled to visit on 21st by Amazon on 21st June.He refused to visit for inspection at around 12.00 pm.Another technician was assigned for visit on same day, he refused to come at around 4.00 pm.After contacting customer care of Amazon on 21st night, they rescheduled the visit of their technician on 24th.They told me that only after visit of this technician they will initiate refund/replacement.I waited till 24th when technician came and declared that product is dead.Now they said we cannot replace the product, we can only refund this.Pick up scheduled for 26th June, but pick neither called me nor he came for pickup but updated in app that he I refused for pick up.I called customer care on 26th night they scheduled it for 27th.But again he has not came today.We I contacted Amazon they are saying u we’re not having any pick up schedule for today.and re scheduled the pick up to 30 th June.
Lies told by Amazon customer care:
1. One person is saying inspection of damaged product will be done by Amazon’s technician and other is telling it will be done by carrier’s(All the technician were prosed for inspection by Amazon only as I got their contact details from there only)
2. They told that Refund will be initiated only after technician visit but in system it was initiated on 23rd, day before technician visited on 24th
3.One of their representative told that refund process will be initiated first if 2 pick up is failed.But today they are simply denying the fact that 2nd pick up was initiated .but I had call with lady representative for about 30 minutes on 26th night regarding the 2nd pick up for 27th
4.Now they are saying we will initiate refund after 3 failed pick up.
Right from the beginning I am getting mis leading information from the representative of Amazon customer care.Every representative is telling that they are right and their colleague may be having insufficient knowledge about the subject.Many times they are not sending any mails or updating details in APP and next time they are denying about the conversation which has taken earlier.
Just now I had last call with Amazon representative and I feel that they will not pick the product on 30th also and will go on extending pick up date and also will not initiate the refund of my product
I paid Rs 40000 by credit card for this product .There are delaying the process unnecessarily.First in the name of technician visit, then refusing for replacement of product, then not picking up the product and now rescheduling the pick up date extending the date for my refund.Earlier they told will initiate refund if 2 pick up is failed now telling that we will initiate it after 3 pick up
How long I’m supposed to wait for refund of money when product delivered to me was damaged and they are making all unnecessary delay in the name of company policy.My money is in hold and I am not able to purchase any AC from any other place also.
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