Amazon India — Delayed delivery and response answer by support and escalation team

As a prime member Ordered on 6 August 2023 Order#[protected], delivery date Arriving Mon, 21 Aug.
(As a prime memer Order first but deliver date afte 15 days)

from 10th onwards same product, same address, getting same day delivery
when we raise complaint they simplay ask us to wait till 21st August.

Laste two days No proper answer no response

when try to raise a complaint in support team they are accepting the mistake but not try to help just transferred to escalation team. Mr. prakash not ready listen. rude and not supportive. worst behavior. (worder how he got such a responsible job)