Amazon India — Delayed in my refund

I have purchase a product from amazon india in the month of march.. Just before the lockdown happens. After checking the product i refused to purschase and return back to the amazon... As per amazon policy refud should be intiated to me in the 5-7 bussiness days but till now its[protected]. Amazon didnot refund me and if i try to contact on their complaint no. Its not responding i have a recording of one of its tellecaller assistance promise me to initiate the refund as soon as possible.. But it didnot happen plz... Help me its almost 3 months completed but the amazon india not given me my refund