Amazon India — Delivered product not matching the specification provided during ordering

Address:Mumbai City, Maharashtra, 400083
Website:amazon.in

Amazon order reference is
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1) i purchased a tv bracket from amazon to suit 19 to 42 inch tv as per the specification provided by amazon website.

2) the said beacket suited to my 24 inch tv initially.

3) last week i purchased a new 40 inch tv a after and the same bracket is not suitable for it,

4) i reported this problem via the bm center to amazon and its seller, initially they agreed to replace it and then after a week suddenly they closed my return request saying the return policy has expired.
I have written evidence from the seller agreeing to accepting my return request.
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