Amazon India — Delivering Broken Monitors as new

Address:

#58, 3rd Floor, GM Arcade, Jyothi

I placed an order for 4 Monitors (Acer Nitro QG271) on 15th. July 2023. Received the order on 17th July, all boxes were intact, but when the monitors were opened two of them were totally broken - these were delivered by "Xtronicsapp". I immediately placed a complaint submitting the pics of the serial number of the monitors as well as the pic showing the damaged status and they promptly agreed to replace the same. Accordingly someone turned up at 7 pm on 19th and replaced just one monitor, saying the serial number did not match. I again placed a call and this time they informed me that they will pickup the defective monitor and then process our refund. Again the person came and said the serial doesn't match and did not pickup. I again called up and told the customer service executive of the mischief played by the vendor. The executive named Shreshta from Amazon said that she will get it picked up on 31st July. No One has turned up so far and on the Amazon site it shows that the monitor has been picked up. We have not received any Refund.