Amazon India — Delivery and false commitments

Address:	560055
Website:	www.amazon.in

Me: Delivery delayed waited for whole day made calls to customer support I need a compensation for the same
You are now connected to Vinayak Sai Sathwik from Amazon.in
Vinayak Sai Sathwik: Hello, I'm Sathwik from Amazon India Escalations.
Could you please let me know the order number, so that I can assist you better.
Me: Sure give me a moniute
minute**
Order #[protected]
It was supposed to be delivered today...as per your website and app portal
Vinayak Sai Sathwik: I see that the order is scheduled to be delivered to you between Friday 30 June 2017 - Saturday 1 July 2017.
Me: hmmm
Vinayak Sai Sathwik: However, in view of the GST rollout, all orders placed between June 30, 2017 and July 1, 2017 will be delayed by one business day.
Me: I need to go to some place as I live alone but was not able to leave as I was expecting this order
Vinayak Sai Sathwik: Hence I request you to please wait until 3rd June for the delivery of the product.
Me: This order was placed on 22 June check the order history not 30 June
??
Vinayak Sai Sathwik: Yes but most of the orders are also getting delayed.
Hence i request you to please wait until 3rd June.
Me: I don`t care about others as I ordered it on 22 June
I need a compensation for the same for the pain I went through..
I called your support than only there was some movement on the order
It was in calcutta since 24th June
Or I will highlight this to higher authorities for SURE ...
Vinayak Sai Sathwik: May I please place you on hold for 2-3 minutes while I look in to this for you?
Me: ok
Vinayak Sai Sathwik: I apologise for the inconvenience.
I see that there is an issue with the delivery of the product, I've checked with the internal and there is no tracking update after 24th June, I assume that the product might have lost in transit.
I'll request the refund on this order and please place a new order for the product.
Me: Is this what you are suggesting ...
Can you give this pathetic suggestion in Email
Vinayak Sai Sathwik: Yes, this is the best I can suggest as per the tracking update. That's the reason why I took long time to check with the details.
Me: I need a compensation rest I will do myself
Vinayak Sai Sathwik: I'm sorry but refund is the only option I can assist you with, if not let me check whether replacement is available for this.
I see that refund is the only option available, should I request the refund on this order ?
I don't mean to rush you but I hope we are still connected?
If you aren't able to respond in 1 minute, I'll need to close the chat.
Me: I am connected and putting your chat in consumer complaint
So don`t disconnect
Where is your office located
Vinayak Sai Sathwik: I'm afraid we are not allowed to share these details.
Me: I found it
you wait
Vinayak Sai Sathwik: If you want to request the refund, please let me know, I'll be glad to assist you.
Okay, I'm connected.
Me: after wasting my week you think I am a fool I will settle with a refund..which is your fault
Vinayak Sai Sathwik: So may I know what you are expecting apart from refund?
I hope we are still connected? If you aren't able to respond in 1 minute, I'll need to close the chat.
Me: connected
Vinayak Sai Sathwik: Yes please, may I request the refund for you, without any delay?
I hope we are still connected? If you aren't able to respond in 1 minute, I'll need to close the chat.
Me: R u hurry
I need compensation I hope you know the meaning of compensation..for the trouble you gave to me
Vinayak Sai Sathwik: Okay, may I know how much you are expecting as compensation?
Me: WHat max you can offer
and I need the same product with exact delivery date
Vinayak Sai Sathwik: In that case we can only Rs.100 and the same product cannot be delivered as it is lost in transit more than that the date is already over.
Me: I paid extra for the delivery ...
Vinayak Sai Sathwik: Every penny you paid for the order will be refunded.
Me: Vinayak Sai Sathwik: In that case we can only Rs.100 and the same product cannot be delivered as it is lost in transit more than that the date is already over.
Vinayak Sai Sathwik: If you just confirm me about that, I'll request the refund.
Me: Thanks but no Thanks
I will settle this in a different way
Good Night
I have already added the complete chat in consumer complaints
With your Name Highlighted ...Mr.Vinayak Sai Sathwik
Vinayak Sai Sathwik: "I will settle this in a different way", I'm sorry but I'll not comment on that because it is your opinion.
Do you want me to request the refund on this order or not?
Me: bye take care
Vinayak Sai Sathwik: I'm bad at guessing thing so please confirm me whether to request the refund on this or not?
Me: No help from you boy ...So Chill Bye