Amazon India — Delivery late and so many flaws during offers sale

Address:	500054
Website:	www.amazon.in

Hi
So far i believed Amazon is best online shopping cart. But I changed my decision when I purchased a product during offers sale. We have placed an order more than two weeks back. So far the product is not received.i used my credit card to make the payment. After some days we called customer care people about reason for delivery, then they give reason I.e. the product was lost during shipment. But we are not notified about this, we still beleving that, the order will deliver soon as we are receiving message like order will be delivered today, tomorrow etc..We didn't know about lost of product. If we didn't get notification about real facts what about money we paid, we have to pay interesat and other financial. Why Amazon is not telling about real reason, until we reached them. We also heard facts like courier services or misusing the process and they are selling the product with more prices, where Amazon thinks that product was delivered.