Amazon India — Delivery man promised to return 42 later as he could not return it due to lack of loose change but later he denied it to company

I received 2 items in a single parcel from Amazon on 27/05/2022 morning consisting a Redmi 9 Activ (Carbon Black, 6GB RAM, 128GB Storage) & a Pikkme Mi Redmi 10A / Redmi 9 / Redmi 9 Activ / 9C / Poco C31 Flip Cover Magnetic Leather Wallet Case Shockproof TPU for Mi Redmi 10A / Redmi 9 / Redmi 9 Activ / 9C / Poco C31(Brown).

Arriving today: Use OTP 382561 after reading instructions on package with ID sptp[protected]. Delivery agent [protected] PIN 2704. This is the message I received on that day before delivery.

I had to pay ₹11, 499.00 for Redmi 9 Activ & ₹199.00 for the flip cover (Total ₹11, 698.00). I paid ₹12, 000.00 in cash to the delivery man and he should return me ₹302.00 as a change. But he gave me 1 ₹200 note + 1 ₹50 note + 1 ₹10 note (₹260.00) as change. He told he had no loose change with him then and he promised that he would return me ₹42.00 as change after some hours. I believed him but now I think that it was a trap for me. After 2 hours I tried to call him with his contact number, from which he called me before delivery and the number has been mentioned above in the SMS which I received that day. But I found him busy. After that I tried to contact with him for several times but unfortunately I find him busy now also. I think he blocked my number.

I called Amazon customer care on that day and told the whole incident.They assured me that the problem would be solved shortly and the rest amount will be credited to me within next 72 hours. I called Customer care again on 31st May, 2022 and I was informed that my request has been rejected. I lodged the complaint again and on 2nd June, 2022, I called and they told me that the rest amount will not be credited as they investigated my complaint from local delivery hub and the concerned delivery man denied the incident. So now they have nothing to do. That means the culprit delivery man took ₹42.00 extra from me and now he denied it to higher authority. As I paid the amount in cash and unfortunately I've no solid proof against him now. It's can't be accepted from Amazon.

Return change of ₹42.00 as soon as possible and take necessary step against that fraud & cheater delivery man. I have never faced such experience from this reputed company before. It's not a casual matter of just ₹1 or ₹2. Literally he took away ₹42 extra from me without any reason. The amount is huge for me.

Hope my request will not be put aside. Thank you.