Amazon India — Delivery of a Kitchen Cleaner

This order was cancelled as the package was damaged, mentioned by the Carrier.
Additional issues are there too. Please note that the delivery address was in Pune. But on tracking the order, I found that the order has been taken from Maharashtra to Hyderabad, which means to a different location of mine. Then mentioned that package was damaged.
Moreover, the delivery date was 23rd Oct, but the refund has been initiated today only after I contacted the Customer Service and asked about the delivery? Quite a few mistakes... what's going on?