Amazon India — delivery of a shoe rack

Address:

400071

I was promised delivery of the shoe rack yesterday i.e. 9th December but some vague messages pop up in the tracking. Like attempted delivery but on my request changed. I speak to the customer care people they promise delivery with 14 hours. At 11 I receive a message that the item is out for delivery and I speak to customer care executive twice one around 11.15 and again around 7 both promise delivery today as it is out for delivery. But again I receive a message that it was attempted for delivery and my request rescheduled. No idea what is happening. And again I spoke to the executive who says sorry and she will escalate the issue.