Amazon India — Delivery of item not done

Download Amazon.in App and Win | Your Account | Amazon.in Order Confirmation Order #[protected] Hello pankaj, Thank you for your order. This e-mail confirms that we've received your order. If you would like to view the status of your order or make any changes to it, please visit Your Orders on Amazon.in. Your estimated delivery date is: Monday, May 18, 2015 - Thursday, May 21, 2015 Your shipping speed: FREE Delivery on orders over Rs. 499 Your order will be sent to: Ojasvi Bhati 281/Phase -1B Shivalik Avenue Naya Nangal Nangal, PUNJAB 140126 India Order Details Order #[protected] Placed on Friday, May 8, 2015 Ninja Turtle 18" Trolley School Bag Sold by Mom&Me, Mahindra Retail Rs.640.00 Item Subtotal: Rs.640.00 Shipping & Handling: Rs.0.00 Total Before Tax: Rs.640.00 Estimated Tax: Rs.0.00 Order Total: Rs.640.00 Need to make changes to your order? Visit our Help Page for more information. Some products have a limited quantity available for purchase. Please see the product’s Detail Page for the available quantity. Any orders which exceed this quantity will be automatically canceled. We hope to see you again soon. Amazon.in This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. Your AccountAmazon.in Message From Customer Service Hello, Here's a copy of the chat transcript you requested: Initial Question: Where is my Order? Does it take 12 days to get it delivered 02:31 PM IST Vigneshwaran(Amazon): Hello, my name is Vigneshwaran . I'll be glad to assist you today. 02:31 PM IST pankaj: HI MA'm, my order # ORDER #[protected] is not delivered yet please confirm the fina status 02:32 PM IST Vigneshwaran: Thanks for the order number Pankaj. I can understand your concern. I will help you with this. Are you able to wait a few moments while I research this for you? 02:33 PM IST pankaj: yea sure 02:35 PM IST Vigneshwaran: Thanks for waiting Pankaj. 02:35 PM IST pankaj: welcome 02:36 PM IST Vigneshwaran: I have checked and see that your order is ready to be ship and it will be delivered to you by end of tomorrow to your address without fail. 02:37 PM IST pankaj: Vignesh if it hasn't been shipped then how it could reach my place by tommorow EOD from where the bag has to be shipped 02:39 PM IST Vigneshwaran: Due to internal issues in the fulfillment center, there was a delay. I am sorry for that . However we will deliver the package by the estimated delivery date which was given to you. 02:40 PM IST pankaj: thanks vignesh 02:41 PM IST Vigneshwaran: You are most welcome Pankaj. Is there anything else I can do for you today? 02:42 PM IST pankaj: you heped me alot 02:42 PM IST Vigneshwaran: Thanks for your valuable time. It's a pleasure assisting you. Thank you for contacting Amazon Customer Service. You have a great day! Please click the "END CHAT" button to close the chat. Take care :) Thank you. Amazon.in This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message. pankaj bhati May 20 to Bharti Click here to Reply or Forward Anupam Chauhan amit kumar Apar Agarwal - New PICS Uploaded Bharti bhuvnesh. a charan sidhu Gurdarshan Singh Tiwana Kumar Parivesh Pankaj B SHIFTng 2 MUMBAI ... Monal Aggarwal Move to Inbox More 2 of 4 Your order on Amazon.in (#[protected]: delivery estimate update Inbox x Amazon.in May 21 (13 days ago) Greetings from Amazon.in, We're writing about the order(Order#[protected]... pankaj bhati May 21 (13 days ago) to Amazon.in Please call me back @ [protected] . The #1 international e commerce business team is asking for more time who claims for the delivery to happen in a single day. SHAME ON YOU.. Regards Mail Delivery Subsystem May 21 (13 days ago) to me The original message was received at Thu, 21 May 2015 08:34:13 GMT from iad1-ws-svc-lb91-vlan2.amazon.com [10.0.103.146] ----- The following addresses had permanent fatal errors ----- order-update-auto (reason: 550 5.1.1 User unknown) (expanded from: ) ----- Transcript of session follows ----- 550 5.1.1 order-update-auto... User unknown Final-Recipient: RFC822; [protected]@amazon.in X-Actual-Recipient: RFC822; [protected]@email-inbound-relay-6002.iad6.amazon.com Action: failed Status: 5.1.1 Diagnostic-Code: X-Unix; 550 5.1.1 User unknown Last-Attempt-Date: Thu, 21 May 2015 08:34:14 GMT [protected] Forwarded message[protected] From: pankaj bhati To: "Amazon.in" Cc: Date: Thu, 21 May 2015 14:04:04 +0530 Subject: Re: Your order on Amazon.in (#[protected]: delivery estimate update Please call me back @ [protected] . The #1 international e commerce business team is asking for more time who claims for the delivery to happen in a single day. SHAME ON YOU.. Regards On May 21, 2015 1:30 PM, "Amazon.in" wrote: Greetings from Amazon.in, We're writing about the order(Order#[protected] you placed on 08/05/2015. We regret to inform you that your order will take longer to fulfill than originally estimated. The following item(s) have been delayed: "Ninja Turtle 18" Trolley School Bag" Estimated delivery date: 30/05/2015 - 03/06/2015 One of Amazon's aims is to provide a convenient and efficient service; in this case, we have not met that goal. Please accept our sincere apologies. We will send you a confirmation e-mail on the date the item is sent. Thank you for choosing Amazon. ********************************************************************************...⇄ Got any questions? We’ve got answers. Visit our online Help department, available 24 hours a day: http://www.amazon.in/help ********************************************************************************...⇄ Amazon.in http://www.amazon.in Download Amazon App and shop anytime, anywhere: http://www.amazon.in/apps Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. ***** WHY WAS THE DELIVERY ESTIMATE CHANGED? While we do our best to adhere to these estimates, the merchant inventory is constantly changing based on information we receive from sellers on our website. Occasionally, unexpected fluctuations in supply or changes in release dates for new products will add time to our original availability estimate. ***** WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER? You can always check on your order by clicking on "Your Account" at the top of any Amazon.in page. Once there, choose "View Open Orders." You can then cancel either the entire order or a few items from the order ***** WHAT IF AN ITEM IS DELAYED AND I NO LONGER WANT IT? If your package arrives too late, you may either refuse delivery or return it to us for a refund. For instructions on how to return it, please visit our Returns Support Centre at http://www.amazon.in/gp/css/returns/homepage.html. ***** HOW DO I CONTACT YOU ABOUT MY ORDER? If you have questions about your order you can contact our customer service team from Contact Us page on the website -www.amazon.in/contactus ***** Click here to Reply or Forward 7.97 GB (53%) of 15 GB used Manage Terms - Privacy Last account activity: 25 minutes ago Anupam Chauhan amit kumar Apar Agarwal - New PICS Uploaded Bharti bhuvnesh. a charan sidhu Gurdarshan Singh Tiwana Kumar Parivesh Pankaj B SHIFTng 2 MUMBAI ... Monal Aggarwal Move to Inbox More 1 of 4 Your order on Amazon.in (#[protected]: delivery estimate update Inbox x Amazon.in 1:30 PM (44 minutes ago) to me Greetings from Amazon.in, We're writing about the order(Order#[protected] you placed on 08/05/2015. We regret to inform you that your order will take longer to fulfill than originally estimated. The following item(s) have been delayed: "Ninja Turtle 18" Trolley School Bag" Estimated delivery date: 12/06/2015 - 16/06/2015 One of Amazon's aims is to provide a convenient and efficient service; in this case, we have not met that goal. Please accept our sincere apologies. We will send you a confirmation e-mail on the date the item is sent. Thank you for choosing Amazon. ********************************************************************************...⇄ Got any questions? We’ve got answers. Visit our online Help department, available 24 hours a day: http://www.amazon.in/help ********************************************************************************...⇄ Amazon.in http://www.amazon.in Download Amazon App and shop anytime, anywhere: http://www.amazon.in/apps Please note: This e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message. ***** WHY WAS THE DELIVERY ESTIMATE CHANGED? While we do our best to adhere to these estimates, the merchant inventory is constantly changing based on information we receive from sellers on our website. Occasionally, unexpected fluctuations in supply or changes in release dates for new products will add time to our original availability estimate. ***** WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER? You can always check on your order by clicking on "Your Account" at the top of any Amazon.in page. Once there, choose "View Open Orders." You can then cancel either the entire order or a few items from the order ***** WHAT IF AN ITEM IS DELAYED AND I NO LONGER WANT IT? If your package arrives too late, you may either refuse delivery or return it to us for a refund. For instructions on how to return it, please visit our Returns Support Centre at http://www.amazon.in/gp/css/returns/homepage.html. ***** HOW DO I CONTACT YOU ABOUT MY ORDER? If you have questions about your order you can contact our customer service team from Contact Us page on the website -www.amazon.in/contactus ***** Click here to Reply or Forward 7.97 GB (53%) of 15 GB used Manage Terms - Privacy Last account activity: 25 minutes ago Details Related Google+ Page Amazon India Follow