Amazon India — delivery person denying for phone delivery

Address:105,2A-B,Rama Devi, Gandhi Gram, Kanpur, Uttar Pradesh, 208007

Hi,
This is regarding the concern which i raised earlier. I ordered the Nokia smartphone phone to my father and it was about to deliver on 15 june 2019 but it was not been delivered some how. On Sunday the delivery boy called me and said mam please tell the location to reach their I told him that and also shared my sister's mobile number with him he called her and intimated for that but he not reached Thier and. I received the message of successfully received by me directly even while reaching thier he not called me for the confirmation. I called to my home after receiving the message of successful delivery but it is not been delivered yet and the delivery boy was also not picking up the phone after so many times calling he picked and said i delivered to your brother he said he know you i said no one has received that you are saying wrong. Even I said him can you please go again thier and i want to talk to that person who received that so he deniyed for that and started talking me rudely and saying to me like yes I am lying what you do like that and he was saying again and again that I delivered thier to you even i ordered it from pune and was about to deliver in kanpur so how it is marked as received by me.
This is such rediculas i never aspects this things from Amazon and this issue I faced fifth or sixth times and i also escilated to your team several times as well.
I am helpless me do some thing for me my amount is stuck.
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Amazon India customer support has been notified about the posted complaint.
Jun 23, 2019
Updated by komal vaish
One week is being passed but still nothing is been resolved.
Jul 19, 2019
Updated by komal vaish
My issue is still not resolved. The mail trail is still going so long but my Bank has nit received the amount yet.
Please respond to my concern today
Jul 19, 2019
Updated by komal vaish
I also attached the screenshot of my mail.

Jul 28, 2019
Updated by komal vaish
My issue is still not resolved yet.
Aug 02, 2019
Updated by komal vaish
No one is concerned about this even consumer forum.still I am struggling for any response and money back from Amazon. Please help me out looking since june
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