To Whom It May Concern,
I am writing to formally complain about the repeated issues I have faced with the delivery service provided by Amazon. Despite promises of doorstep delivery, the assigned delivery personnel have consistently failed to deliver my orders to my residence, instead instructing me to collect my packages from a common location approximately 2km away from my home.
Details of the Incident(s):
Order Number(s): ORDER #[protected], ORDER #[protected]
Date(s) of Incident(s): 21 March 2024
Description of Incident(s): On multiple occasions, I was asked to meet the delivery person at a location far from my delivery address to collect my order. This not only defeats the purpose of online shopping but has also caused significant inconvenience and dissatisfaction.
The delivery personnel, when contacted, have refused to deliver to my doorstep, citing reasons that are not acceptable. Furthermore, my complaints have not been adequately addressed by their supervisory staff, leading to a lack of resolution and repeated occurrences.
This issue has resulted in:
Cancellation of orders when I insisted on doorstep delivery, thereby causing me to miss out on ongoing discounts.
Inconvenience and unnecessary travel expenses and also they are breaching the policies. I have the proofs with me about them.
Expected Resolution:
I request an immediate investigation into this matter and appropriate actions to ensure that my future orders are delivered to my specified address, as per Amazon's service promise. Additionally, I seek compensation for the discounts lost due to order cancellations directly resulting from this issue.
I trust that Amazon values its customers and will take prompt and effective measures to resolve this issue. I am prepared to provide further details if necessary and look forward to your swift response and resolution of this matter.
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