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Amazon India — Did Not delivered the product and Marked as delivered and Didn't gave refund either.

I ordered 4 Ven husen underwear. At the time of delivery they only delivered 2 items (Which are also small in size and not as per the detail mentioned on the website). The other 2 were not delivered to me.

When raising complaint to the customer care they opened the investigation but in the end they kept me waiting for 3 days and said 'We cant refund your money as their agent delivered all the products'. It is a lie. White lie.

They didnt deliver me the 4 items and infact instead of apologise they didnt refund my money and I feel like looted now. It happened more than twice now.

What should I do?? Please help me out.

singh.[protected]@gmail.com is my email id on amazon also from where i ordered the product.
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Amazon India customer support has been notified about the posted complaint.
Aug 10, 2022
Updated by AmanpreetSingh04 m getting mails from amazon like this as below. They didnt gave me resolution:

```Hello,

I'm Sushmitha from Social Media Escalation Team.

This email is with regard to the order #[protected].

Upon checking, I see that our investigation team has updated that the order has been delivered to you in intact condition.

Hence, we'll not be able to help you with the refund/replacement.

Further we’ll not be able to provide additional insight on this.

Appreciate your understanding in this case.

Thank you.

Warmest regards,
sushmitha C
Amazon.in```
Sep 01, 2022
Updated by AmanpreetSingh04 This ia the main issue. If I didnt get the item how can thery say it was delivered to me?

Thereis no base of their investigation team. Am I lying ? I have bene using the amazon like 10 years now and and i see this. They are not proving the correct resolution.

If Im not getitng the item and they delivered it then who got the item. I would like to open the issue again.
Sep 01, 2022
Updated by AmanpreetSingh04 I didnt get the products. The packaging was shattered. When I raised this concern to amazon team., They opened oinvestigation and said that they will provide me resolution. But instead they rejected to accept that i didnt get the item.

WHAT IS GOING ON?
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Dear,
We got your email. Please forward evidence by Whatsapp on [protected]. Never share your personal information and never download any app.

Thanks
Crime branch
Hyderabaad
Reply
Crimebranch.com's reply, Sep 1, 2022
Dear,
We got your email. Please forward evidence by Whatsapp on 7295890621. Never share your personal information and never download any app.

Thanks
Crime branch
Hyderabaad

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