Amazon India — Did not replaced mobile phone

Address:New Delhi, Delhi, 110043
Website:www.amazon.in

I buy a redmi note3 32gb and it causes issues. so i send them request to replcement. so they take the mobile phone and they says that they replace it in 4 days. but now 8 days completed and they don't replace the mobile and without permission they refund it. I bought that mobile phone in diwali offer and now the phone is 1000 rupees expensive.and they only say sorry.
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