[Resolved]  Amazon India — DIDNOT RECEIVE MY CASHBACK

Address:

Mumbai City, Maharashtra

I had ordered an LG L90 DUAL(Black handset) on 6th OCT, 2014, and at that time a promotional offer was going on of 10% cash back on payment made through SBI debit cards. I made the payment through debit card and bought the product. Firstly, I got the product 5 DAYS LATE THAN THE CLAIMED DELIVERY DATE. I waited for the cash back till 14 DEC, 2014 but DIDNOT get anything. I called up the customer care and they told me that by 15th midnight, I will get the cash back. I DIDNOT GET ANYTHING ON THE 15TH so i called up the customer care on the 16th and complained about the NON-RECIEVAL OF CASH BACK. I was told that THERE WAS A PROBLEM FROM BANK'S END AND I would get the cash back in 2 BUSINESS DAYS. I called up the customer care after 2 business days as I DIDNOT RECEIVE any cash back, and I was told by the associate that he ESCALATED THE MATTER and I would DEFINITELY get the cash back after 3 BUSINESS DAYS. I DIDNOT GET ANY FUNDS EVEN AFTER 3 BUSINESS DAYS, and call up the customer care. This time I was told that the problem with the bank had been resolved and the executive GUARANTEED that I WOULD GET THE CASHBACK ON THE 26TH of DEC, 2014, and IN CASE I DIDNOT I can call up customer care again and THEY WOULD REFUND ME THE CASH BACK ON THEIR ACCORD. I called up the customer care yet again on 03rd January, 2015 and inquired about the cash back, and told him about the previous talk with the customer care and requested for refunding of cash back. TO THIS I WAS BLATANLY REFUSED FOR THAT and given the reason that AMAZON.IN HAD NOTHING TO DO WITH THE CASH BACK AND I WAS SUPPOSED TO BE TALKING TO BANK AND SORT THIS OUT ON MY OWN. After insisting and retaliating, HE CHECKED WITH HIS TEAM (they always do that), and putting me on hold for 10 minutes, I was told I would get the cash back by 10th Jan, 2015. I was FURIOUS and asked for IMMEDIATE ADDRESSAL OF MY REQUEST, to which I was given LAME AND MEANINGLESS ASSURANCES. After a heated argument, the guy (named JAY) said, IWASNT ELIGIBLE FOR THE CASHBACK AND I MADE THE PAYMENT BY NETBANKING. I TOLD HIM I REMEMBERED THAT I MADE THE PAYMENT BY DEBIT CARD AND NET BANKING WASNT EVEN ACTIVATED ON MY ACCOUNT, and HE SHAMELESSLY CLAIMED THAT ON THE DATABASE IT SHOWED THAT I MADE THE PAYMENT BY NETBANKING (which is a BIG FAT LIE, as i got the net banking activated on 22nd OF NOVEMBER, 2014, one and a half month later than the time I bought the product) THESE GUYS ARE SHAMELESS AND UNPROFESSIONAL AND SHEER USELESS JUNK AND SO IS THE COMPANY. I FEEL HELPLESS AND DONT KNOW WHAT TO DO!!!