Amazon India — didn't received any my order and its showing as delivered

Address:	Pune, Maharashtra, 411057
Website:	www.amazon.in

This is for the 2nd time, Amazon cheated me.
I didn't even got any call from delivery agent and it's showing as delivered.
I have contacted thrice to their customer care. Everytime they only requested me to wait for next few days and they promise that they will call back, but they will never call. and next time when I called them again other representative was available to take the call and she again started regretting for me and ask me if she could take the follow up. I have even asked her to give the details of the delivering agent, but they don't have. It was a prepaid order. Now I am not getting any option to cancel the order, the only option on the interface is to RETURN it. But if I have not received anything what I will return if they will come for pick up.
My order id is #[protected].

I have lost all my hope to get my money back. And I am no longer going to tell anyone to order anything from AMAZON, the cheaters. I have seen such review at a number of products, I can even share the screenshot after collecting them all.