Amazon India — Different Product received

Hi Team

I have ordered a laptop from amazon and received a laptop on 2nd September and it's not working in the span of 7 days, And I have received a different product which mentioned in warranty slip. There is a missmatch of product serial no in the warranty slip and on the product
I have raised the request to amazon on 11th September to correct the warranty slip
But still they haven't resolved this and I am facing a lot
They are not returning the product and also not doing correction of warranty slip
With out this correction I cannot go for warranty