Amazon India — Different product received or damaged product not working too

Respected sir/madam
I'm happy order a product waiting for my order n it's delivered delayed i just waited.finally it's reached home delivery i received this product.once i open the box it's a big shock to i received a different product and even it's not working too i have a video of this unboxing u can see in below...it made unhappy it's just happened smthimes on Amazon so just returns this product again i faced to return n many things happen many days it make feel angry on Amazon product i tried of calling and sending messages and Gmail i send a photos and videos of the product what I received but still now i didn't get the problem resolved yet and my refund amount too tracking id[protected] was not responding but finally I get a message from mail the product was not same as we expected so we con't solve this issue with you.i just shocked to see the message i received this product tht u have sent and it was not same as i ordered .what can I do for this issue to solution