Amazon India — drunk amazon delivery guy

Address:	New Delhi, Delhi, 110027
Website:	Amazon.in

Hello,
A drunk delivery guy from Amazon India, Name: Anil
Phone number: [protected]
came to deliver product on 11th July 2018
He was unable to navigate properly his Amazon delivery app in his phone, and was frantically clicking on any buttons. Upon pointing out, He rudely said, I know what I'm doing ! And said, his time is up as it's 6:30pm. Someone else will come to deliver the product by 9pm. I told him you have my product with you, give it to me, but he quickly picked up his bag and ran away.
After few minutes, I received a message on my Phone from Amazon saying, My order was cancelled as delivery guy was unable to verify my authenticity.
Amazon customer service is also defending the drunk delivery guy, and pointing out at me, to be careful the next time I place order or my account will be cancelled.
What's going on ? Amazon is blantly supporting corruption, not at all expected from them.