Amazon India — Due to amazon technical mistake we are suffering

Address:	342008
Website:	www.amazon.in

I am a seller on amazon and sell product in the firm name naturehood arts.i got a order from deepa bhakshi for crockery unit.order id[protected].Accdg to amazon norms this order is to b fulfill as COD and easy ship which is not possible.amazon norms says it should b selfship with electronic advance payment.I already complain amazon lot of time but my problem is not solve by company.As per rule of amazon it should b selfship its weight is more than 18 kg.even buyer nature is so rude n not show proper response.