Amazon India — Ecovacs Deebot N8 Vacuum Cleaner

Address:

29B Janki Nagar off Pal Road, Jodhpur Rajasthan

Complaint Lodged with Ecovacs India on 29th September 2023 regarding malfunctioning of the machine .

[protected] Response received on WhatsApp No [protected] requesting me to share the video/ images of my query. Also, to share the copy of the invoice with Machine Serial Number which was shared.

[protected] Video of the machine malfunctioning shared with the Serial Number found in the Dustbin compartment along with the invoice copy, Screen shot of the machine malfunction at various times / attempts.

[protected] A video was shared by Ecovacs Technical Team on WhatsApp showing how to open the machine DIY and rectify the malfunction issue.

[protected] A video was shared by me to the Technical Team on the WhatsApp showing that the malfunction still exists even after being following the procedure as stated in the video shared to rectify the malfunction.
- WhatsApp message was sent to one Mr. Tajinder Singh on WhatsApp no.[protected] asking him as to what is the next stage to be followed by me since I have shared all the requested documents/Pictures/video/s.
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[protected] The Techincal Team imformed that a request for reverse pickup has been made for the Pickup of the machine.
- Mr. Tajinder Singh from his WatsApp No. [protected] informed that due to long weekend he was not able to connect with me.
- He called me and informed that he will arrange for the pickup, immediately.

[protected] AWB No. [protected] was shared by the Technical team for the pick up of the shipment. A Covering note was also shared to be filled in and to be accompanied with the machine during the pickup.

[protected] A reminder was made by me asking when the pickup will happen and in response I was informed that Blue Dart will pick up the machine, SOON.

[protected] A complaint was raised with AMAZON will all the above relevant communications, documents/ video/Images.

[protected] A complaint confirmation email was received stating that I need to wait for 5-8 working days.

[protected].59- ADNAN ) called Amazon to check the status on my complaint. Was informed that 8 working days will finish tomorrow ie[protected] so I should call next day.

[protected].23AM VASUNDHARA ) Called Amazon to know the status of my compliant. The customer care agent informed that I should call next day to know the status, as they are yet to receive any update.

[protected].29AM) Called Amazon to know the status of my compliant. The agent disconnected the phone.

[protected].41AM KAJAL ) Called Amazon to know the status of my compliant. She informed that she has filled the requisite form and forwarded to her team for necessary action, and I should wait for next 48 hrs.

[protected]PM) Anjali . Called Amazon to know the status . After being kept on hold for almost 45 Mins I was informed that the concerned team is looking into the matter. And within next 24/48 hrs. I will definitely receive an email whether the unit will be replaced, or refund will be initiated. I have clearly informed that I will not accept replacement and I want only refund looking to the kind of service by the Brand.

[protected].51 – 18MINS – MONALI ) Was informed that still there is no update from their department. Monali has raised a ticket again and will call back with the status update within two working days.

[protected] PM) No response either through email or phone received from Amazon.

Total harassment and mental torture by the Brand and Amazon.

Need full refund and substantial compensation for harassment and mental torture.