Amazon India — electronics tv

I had ordered a tv for my parents on 10th october.. It was not delivered nor cancelled. I called customer care many times only to listen to no resolution. It was mentally harassing. This is the 3rd time that i am facing the issue. All my festivals have been ruined. I have called customer care multiple times. It was a gift for my parents and nitin happened. Rakhi was a also ruined like this. Working in india you should care about the indian sentiments and feelings on festivals where people plan and save for festivals. Its a big amount that is it for us. We save a lot to purchase this and most importantly it is the gift, the excitement has been lost.