Amazon India — Empty box received , Phone missing.... Iphone 114 pro max

Address:	No 74/2 , pattala, Choolai, Chennai - 12 (600012)
Website:	Amazon

Dear Sir / Madam

Ill Order iphone 14prod Max 256GB via Amazon on 05 February.
Ill pay net amount of 150050/- via online.
Order Received at 06 February. When i open the pracel, Mobile phone missing. Ill Attached the Unboxing video footage Link also.
When i contact amazon customer support team immediately. They said "We register the complaint. We will resolve this issue 12th feb, So you can must wait feb 12th" . Im Contacting after feb 12th " They said " we dont responsible. We dont care about this issue." My money is Gone.
Please. Check and help me to get my money back.

Unboxing Video link : https://youtu.be/D39PQ9B2Bzs

Order details:
Order ID:[protected]
Product : Apple iphone 14 pro max 256GB Silver
Order Value : 150050/-
Order Date : 05/02/2023
Order Received Date : 06/02/2023

Thank you