Amazon India — Endless delay in delivery of online orders

Address:	Hyderabad, Andhra Pradesh, 500062
Website:	Www.amazon.in

Two issues:
1. Customer is shown at fault for non delivery of goods as promised
2. Suspect a strategic cancellation of orders by way of above point, and thus depriving me of my money locked in amazon paybalance account

Details
I ordered about 18 items on amazon pantry.
The delivery man returned twice without coming to my location, and on both occasions i receive message from amazon that order could not be delivered because customer was not available (Misreporting and, blaming me for someone else's fault).
(1st:order #[protected].)

Then i had to place the repeat oder by myself by selecting each item of the list (There is no option for repeat order).
(2nd: order #[protected]
After the order has been placed, seemingly, after talking thrice to the delivery boy (The phone number provided by amazon), seemingly, the above process is about to repeat. The deadline of delivery has been missed by the delivery boy again. Prior to all of this, i was advised to pay through amazon pay balance and unfortunately i did it., this implies, all refunds reach amazon pay balance, and i am forced to spend all that money on sub standard services only on amazon india.
Then tomorrow is a working day, and they want me to wait at home wondering when the order will be delivered.