Amazon India — error in gift card redemption

Address:

Ahmedabad, Gujarat

I have bought few gift vouchers online though my mail id [protected]@gmail.com with account holder name as vishal thakkar.
The said vouchers got delivered on mail id vishal. [protected]@morganplc.com.
I tried to redeem my amazon vouchers but it is showing some error and not adding balance in my amazon pay account, kindly help me to resolve the same. Error screenshot is attached with this mail for your ready reference.

Required details are as below.

1. The address to which the gift card was sent– vishal. [protected]@morganplc.com
2. Account through which vouchers got generated: [protected]@gmail.com
2. Sender name – murugappa morgan thermal ceramics limited
3. Gift card numbers are as bellows,

1. K9j9-5bafrc-vjjj
2. Mk29-pb8syg-2npc
3. Gxk6-y5adu9-657u
4. Vtf9-p29a3h-w72p

Gift card id
1. K9j9-5bafrc-vjjj :- [protected]
2. Mk29-pb8syg-2npc :- [edited for security reasons]
3. Gxk6-y5adu9-657u :- [protected]
4. Vtf9-p29a3h-w72p :- [edited for security reasons]