Amazon India — escalation for[protected]

Address:	Kolkata, West Bengal, 700019
Website:	www.amazon.in

I placed an order with amazon (Order id in subject line)

I was shown "guaranteed delivery" for my pincode 700019. The product happened to be a birthday gift. And the "guaranteed delivery" + "great india sale" lured me to purchase the product thats worth rs 18500.

Now to my surprise, the product is being returned to seller. Reason: area undeliverable.

My questions are:

1. Why was i shown guaranteed delivery?
2. Why wasnt i given a call before cancellation? I could have gone to the courier facility to pick the product. No one called me up even.

Then i tried contacting amazon customer support and requested them to keep the product on hold so that i cn collect the product from courier facility, but they said its not possible.

The product is bought on emi and my bank would anyway charge me for interest of firat installment.

Why should i bear these hassles?
This order from amazon interferred with my personal life negatively.