Amazon India — Escalation of Product Delivery and false communication

Address:

Kondhwa Budruk

Dear Escalation Team,

This is regarding my Order Number - ORDER #[protected]

It was expected to deliver on 14th July 2022 and has not been received yet,

As seen in tracking report, it was mentioned that

"Carrier unable to contact recipient to arrange delivery. Please contact the carrier for next steps."

But As of now I have not received any call from Any Agent or anyone from Amazon Team as well.

At same time I have discussed on Chat with your Representative, that did not receive any call, HE supposed to escalate the same about Agent, but no update of this as well.

Again Today 16th I reached Chat and call support At 1 PM, and updated the same, but the Representative asked me to cancel the Order and opt for refund and again do the re-order of the product.
Why Should I do the Reorder of the product, Where as the miss guiding is from your Team, False statements are made by your team, then Why should I reorder and waste another 3-4 days ?

Post in call your representative told the order will not be canceled and will check and deliver the same Soon.

I called @ 5 PM to check the status, and then a representative told me with two options only, Product will not deliver and opt for Refund or replacement option with 1 Month Prime subscription.

Till now I don't want any refund, as I wanted my product to be delivered on time, That's it.
The same statement I've been stuck on since yesterday. but unfortunately the Representative Ankta, has selected the Refund option and the same has been communicated with me by your escalation manager Kunal.

The End of the story here is I have lost my 2 precious days to taking follow up for this delivery, and Today Entire day.

Still no update of my product and the same will not be delivered.

I need this issue to escalate to Super Senior to resolve this.

Without my consent how will your team cancel the order ? and why should I face the problem of non delivery of the product on the desired time.

It was a Gift for my wife and Amazon Team will not bother about the feelings ?

I need an Explanation along with my product and repayment of my valuable time and mental harassment during this transaction.

Until that time I will not accept the Refund of the same product.

This is a completely miss guiding and false statement case of your entire Team.

I am expecting a revert and closer on this on priority Basis.

(You all can verify all my Chat and Call recordings)

Thanks,

Rahul S.